«The ABF smart gates were in and out and they were doing manual processing at the international terminal,» she said.
«We got staff in pretty quickly to manually process people.»
ABF controls the SmartGate passport machines, which use facial recognition technology along with ePassports to check travellers’ identities.
As well as Sydney, Melbourne and Brisbane, SmartGates are installed at Adelaide, Cairns, Canberra, Gold Coast, Darwin and Perth airports.
ABF and has been contacted for comment.